ADMINISTRATION
We believe only in real customer experience and want to make life as easy as possible for our partner companies! That’s why we have summarized a list of the most frequently asked questions from our customers.
2. I want to insure my family member!
There are companies where a family member can join the insurance group, some where only the adult, and some where this is not possible. However, we will definitely cover the family’s health. Contact one of our customer service representatives directly, without waiting!
3. Complaints about the services of insurance companies
Anyone who works makes mistakes. Each insurance company has a specific person who helps to overcome momentary interruptions. Your health is our first priority! To ensure prompt service, please report your complaint to us, we will be happy to help you with any disruption!
4. Billing and settlement issues with insurance companies
Insurance companies typically expect changes for the following month to be reported by the 20th of each month, in the usual format. For most insurers, we forward this to them to minimise the possibility of error.
The following month’s bill will already include the premium difference if these changes are received in time. If it is received later, however, it will not. In such cases, subsequent invoices will usually include the fee difference retroactively.
For policies treated as actual group insurance, premiums will not follow the changes as long as the fluctuation is within 5%. Settlement is made when the no-claims bonus is calculated at the end of the year.
For any other discrepancies or questions, please feel free to contact us! We have more than 15 years of experience in clarifying such accounting and billing issues! Contact us without waiting by phone!